Basic Network Services
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Network Maintenance Outsourcing
In order to empower an existing IT staff and/or allow technical leaders to focus on strategic issues that have immediate business impact, OurTech offers out-tasking services. These services are designed to ensure a stable and secure network as well as increase business accountability for technical leaders.

Features

Maintenance, Monitoring, and Endpoint Security Plans Include:

  • Patch Management
  • Network Maintenance
  • Network and Device Asset Auditing
  • Reporting Services
  • Remote Control
  • Monitoring and Alerting
  • Trouble Ticketing Service
  • Help Desk Services
  • Scripted Software Deployment
  • Backup Solutions
  • Software Auditing
  • Security Policy Development
  • Virus Detection
  • Virus Removal
  • Spam and Spyware Blocking

Benefits

  • Proactive Maintenance is more cost effective than reactive break-fix
  • Systems run more efficiently, improving productivity
  • Removal of malicious software and viruses minimized security risk exposure
  • Centralized patched minimizes missing patches and vulnerability to intruders
  • Executive reporting allows Technology Leaders to document network compliance
  • Technical and Asset Level reporting significantly decreases project planning timeframes

Help Desk and Trouble Ticket Support
One of the most evident IT needs a business has is the efficient, courteous, and prompt support of personnel utilizing computing systems. OurTech’s help desk services offer a team of dedicated and certified professionals to augment technical support to end users.

Trouble tickets and the help desk can be initiated three ways:

  • Icon in the tool tray – Double click, submit problem or question, and Leave IT To OurTech
  • Email – Send an email to help@ourtechsolutions.com and Leave IT To OurTech
  • Call our help desk at 778-7999 and Leave IT to OurTech

Once a ticket is submitted the escalation and resolution of the ticket is managed according to our Service Level Agreement. All time and communications are documented and delivered with monthly invoices and summaries, providing an audit trail and accountability points.

Benefits

  • Client’s internal resources can focus on core activities and routine technical support To OurTech
  • Trending and service reporting can help management determine areas that require focus
  • Use services as needed rather than carrying internal overhead

 
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