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What is Break Fix Service?

Break-fix service is just like it sounds, you only fix something when your computer's broke.

Companies usually end up fixing problems without really understanding the real problem.

Fees are used to also pay for consultants travel time when actually almost 80% of device and network problems can be resolved remotely, and you don’t have to wait for days for an engineer to show up.

What Do Block Hours Cost?

Buying hours of service isn’t necessarily cheap and there’s no incentive for your service provider to do the job right the first time. In addition, hours are difficult to keep track of during the month.

Employees have to get permission to use hours which reduces productivity and will often ignore small problems that can lead to bigger problems down the line.

Block hours are often reserved for break-fix projects and there’s usually a reluctance to use block hours for ongoing maintenance service.

The Solution: Through proactive monitoring and maintenance you can prevent or resolve a majority of problems that lead to larger problems and which may save you thousands of dollars in lost productivity and data loss.

The Benefits Are Obvious:

  • You’ll eliminate expensive repairs and recovery costs. Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place. As a matter of fact, we guarantee it.
  • You’ll avoid expensive trip fees while receiving faster support. Our remote monitoring software will enable us to access and repair most network problems right from our offices. No more waiting around for an engineer to show up!
  • How does faster performance, fewer “glitches”, and practically zero downtime sound to you? Under this program, that is exactly what we’ll deliver. Some parts of your system will degrade in performance over time, causing them to slow down, hang up, and crash. Our preventative maintenance and network monitoring will make sure your computers stay in tip-top shape for maximum speed, performance, and reliability.
  • You will never have to fear a big, expensive network repair bill. Instead, you can budget for network support just like rent or insurance.
  • You’ll sleep easier knowing the “gremlins at the gate” are being watched and kept out of your network.
  • You’ll safeguard your data. The data on the hard disk is always more important than the hardware that houses it. If you rely on your computer systems for daily operations, it's time to get serious about protecting your critical, irreplaceable electronic information.

 

 

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