OurTech utilizes the most efficient means to service your business--saving you travel time and providing various means and methods of servicing your support needs.

Remote
OurTech's online support and repair specialists give you the best efficiency for your IT dollars. Secure remote access tools and experienced technicians and engineers combine to allow OurTech to fix the majority of network problems without wasting time and money by traveling to your site. OurTech is a leader in providing online IT support and has support experts who can deliver fast and low-cost fixes.

Help Desk and Trouble Ticketing Support
When you need to talk to a technical expert, phone OurTech's Help Desk Center or launch an automated trouble ticket request from your desktop. You'll be tapping into one of the most experienced support staffs in the area. Phone or trouble ticket requests can be escalated to onsite service when necessary, but in the vast majority of cases your IT problems can be resolved over the phone or through a combination of phone support and remote access.

Service Level Agreements
Some problems are more challenging and may require a more experienced engineer or specialist to resolve. All critical alerts and trouble tickets are escalated to a higher level engineer any time they cannot be resolved in one hour.

24x7 Support
OurTech also offers 24x7 support and automated server monitoring to keep mission-critical systems running smoothly. Sign up to receive OurTech after-hour support services for a low monthly minimum fee where critical applications are monitored and automatically responded to 24x7.

On-Site
Occasionally, IT issues require in-person troubleshooting. OurTech has built a strong group of effective Microsoft-qualified field technicians and consultants who are able to provide network help anywhere in the Omaha metro area.

   [Newsletter Archive]