Automated Maintenance Services

 

Automated Maintenance ServicesTo empower an existing IT staff and allow technical leaders to focus on more strategic issues that have immediate business impact, OurTech offers automated network maintenance services. These services are designed to ensure a stable and secure network and supply support business accountability for technical leaders. Not only will be supply automated maintenance services to your Company but your technical support staff will have full access to our Enterprise Class technology management tools at no additional charge. It is estimated that most IT Staff spend 60% of their time on maintenance related items. Take advantage of the full use of our Enterprise class network monitoring and management tools set.

 

Tool Set Features Include:

  • Patch Management
  • Disk Defragmentation
  • Registry Clean ups
  • Network Maintenance
  • Network and Device Asset Auditing
  • Reporting Services
  • Remote Control
  • Monitoring and Alerting
  • Trouble Ticket Tracking & Logging Service
  • Scripted Software Deployment
  • Backup Monitoring Solutions
  • Software Auditing
  • Virus Detection & Virus Removal
  • Spam and Spyware Blocking

 

Automated Maintenance provides you with Cost Reductions

  • Automated Maintenance Reduces Staff
  • Scriptable Remediation Event Management
  • Increases utilization of higher paid Technical Personnel
  • Routine maintenance helps extend the useful life of your hardware equipment
  • OurTech Manager™ replaces most existing monitoring and maintenance solutions
  • Maintenance is supported for devices on and off the network

 

Compare Costs of Internal Resources Performing Maintenance vs. an Automated Maintenance Plan:
 

In-House Service Expenses:

 

  • Salary $25/hr
  • Medical Benefits
  • 401K contributions 3% match
  • Monthly Corporate Overhead
    • Space Costs    $8@sf X 120
    • Desk, Chair & Computer
    • WS & Software
    • Phone & Internet Access
    • Supplies & other equipment

     

  

 

$52,000.00
$2,400.00

 $1,560.00

$4,200.00

 Full Outsourced Service Pricing1

 

  • Monthly                                                 
  • Hourly                                                           
  • No Benefits
  • No Vacations
  • Better Reporting
  • No Turn Over
  • No Training
  • We supply our own tools

 

 

$1,276.00

$7.36
Fully Loaded Direct Hire Costs:
Avg Monthly Cost of Employee:
Loaded Hourly Cost of Employee: 

$60,160.00

$5,013.33

$28.92

Total annual service cost

 $15,312.00
1Pricing assumptions based upon a network size of 25 workstations and 1 server
Other Indirect Costs for Technology Support:
  • Recruiting - most in demand IT positions are Windows Administrators
  • Training - average MS Certification $2,400
  • Turn Over – Omaha’s average IT turnover rate is 18 months
  • Additional technology tools needed
Benefits:
  • Client’s internal resources can focus on core activities
  • Trending and service reporting can help management determine areas that require focus and extent the useful life of your equipment
  • Improve your network performance and security without carrying internal overhead

 

Overflow Your Help Desk and Trouble Ticket Support When Needed!
One of the most evident IT needs a business has is the efficient, courteous, and prompt support of personnel utilizing computing systems. OurTech Solutions™ can help you keep pace with help desk requirements by offering our team of dedicated and certified professionals to augment technical support to end users.

 

Trouble tickets and the help desk can be initiated three ways:

  • Icon in the tool bar tray – Double click, submit problem or question.
  • Email – Send an email to help@ourtechsolutions.com.
  • Call our help desk at 402-778-7999 for engineering support

 

Once a ticket is submitted the escalation and resolution of the ticket is managed according to our Service Level Agreement. All time and communications are documented and delivered with monthly invoices and summaries, providing an audit trail and accountability points.

 

Benefits

  • Client’s internal resources can focus on core activities while routine technical support is handled by OurTech Solutions.
  • Use services as needed rather than carrying internal overhead.
  • Allows IT leader to take a vacation without sacrificing support to end users.