To empower an existing IT staff and allow technical
leaders to focus on more strategic issues that have immediate
business impact, OurTech offers automated network maintenance
services. These services are designed to ensure a stable and
secure network and supply support business accountability for
technical leaders. Not only will be supply automated maintenance
services to your Company but your technical support staff will
have full access to our Enterprise Class technology management
tools at no additional charge. It is estimated that most IT Staff spend 60% of their
time on maintenance related items. Take advantage of the full use of our Enterprise class
network monitoring and management tools set.
Tool Set Features Include:
- Patch Management
- Disk Defragmentation
- Registry Clean ups
- Network Maintenance
- Network and Device Asset Auditing
- Reporting Services
- Remote Control
- Monitoring and Alerting
- Trouble Ticket Tracking & Logging Service
- Scripted Software Deployment
- Backup Monitoring Solutions
- Software Auditing
- Virus Detection & Virus Removal
- Spam and Spyware Blocking
Automated Maintenance provides you with Cost Reductions
- Automated Maintenance Reduces Staff
- Scriptable Remediation Event Management
- Increases utilization of higher paid Technical Personnel
- Routine maintenance helps extend the useful life of your hardware equipment
- OurTech Manager™ replaces most existing monitoring and maintenance solutions
- Maintenance is supported for devices on and off the network
Compare Costs of Internal Resources
Performing Maintenance vs. an Automated Maintenance Plan:
|
In-House
Service Expenses:
|
$52,000.00 $1,560.00 $4,200.00 |
Full Outsourced Service Pricing1
|
$1,276.00 $7.36 |
|
|
Fully Loaded Direct Hire
Costs: Avg Monthly Cost of Employee: Loaded Hourly Cost of Employee: |
$60,160.00 $5,013.33 $28.92 |
Total annual service cost |
$15,312.00 | |
| 1Pricing assumptions based upon a network size of 25 workstations and 1 server | ||||
Other Indirect Costs for
Technology Support:
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Benefits:
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Overflow Your Help Desk and Trouble
Ticket Support When Needed!
One of the most evident IT needs a business has is the
efficient, courteous, and prompt support of personnel utilizing
computing systems. OurTech Solutions™ can help you keep pace with
help desk requirements by offering our team of dedicated and
certified professionals to augment technical support to end
users.
Trouble tickets and the help desk can be initiated three ways:
- Icon in the tool bar tray – Double click, submit problem or question.
- Email – Send an email to help@ourtechsolutions.com.
- Call our help desk at 402-778-7999 for engineering support
Once a ticket is submitted the escalation and resolution of the ticket is managed according to our Service Level Agreement. All time and communications are documented and delivered with monthly invoices and summaries, providing an audit trail and accountability points.
Benefits
- Client’s internal resources can focus on core activities while routine technical support is handled by OurTech Solutions.
- Use services as needed rather than carrying internal overhead.
- Allows IT leader to take a vacation without sacrificing support to end users.
