OurTech Solutions ~ Managed Services

Fully Managed IT Services

Fully Managed IT Services The primary benefit to this service model is that it unifies the objectives of OurTech and our clients. OurTech recognizes the highest returns and benefits when a client’s network is operating at peak performance with improved security and when their employees are well trained on their computing systems. Our clients have the same objective: a well trained staff, efficient technology systems, and enhanced security.

OurTech’s network management solutions minimizes daily hassles involved with using and managing technology, so you can get on with growing your business. We become an extension of your business, Your IT Department. Our goal is to help our Client’s reduce their total cost of technology ownership and technology-induced stress level.

OurTech Network Management also minimizes the daily hassles involved with using and managing technology, so you can get on with your business. We become an extension of your business, Your IT Department. Our goals include a dramatic reduction in your total cost of technology ownership and a reduction in your technology-induced stress level.

Take a tour of what we do and how we do it.

Key Features of our Technology Management Services Include:

Flat monthly fee per device
Technology Vendor Management
Strategic Technology Recommendations
Executive and technical reporting and accountability
Includes all components of maintenance, monitoring, and help desk services:
- Patch Management
- Network Maintenance
- Network and Device Asset Auditing
- Reporting Services
- Remote Control
- Monitoring and Alerting
- Trouble Ticketing Service
- Help Desk Services
- Software Deployment
- Backup Solutions
- Software Auditing
- Security Policy Development
- Virus Detection
- Virus Removal

Benefits

Easy to Budget and Predict with Scale
Minimize Downtime, Increased Productivity
Improve Employee morale
Operate with at best-practices standards
Have visibility into your systems
Receive solid recommendations from “Your IT Department!”!

Compare OurTech’s Fully Management IT Services to In-house Service Expenses:

Direct Employee Overhead Costs: Salary $25/hr Medical Benefits 401K contributions 3% match Monthly Corporate Overhead Space Costs $8@sf X 120 Desk, Chair & Computer WS & Software Phone & Internet Access Supplies & other equipment	$52,000.00 $2,400.00 $1,560.00 $4,200.00	Full Outsourced Service Pricing¹ Monthly Hourly No Benefits No Vacations Better Reporting No Turn Over No Training We supply our own tools	$1,890.00 $10.90
Fully Loaded Direct Hire Costs: Avg Monthly Cost of Employee: Loaded Hourly Cost of Employee:	$60,160.00 $5,013.33 $28.92	Total annual service cost	$22,680.00
		¹Pricing assumptions based upon a network size of 150 workstations and 20 servers.
Other Indirect Costs for Technology Support: Recruiting - most in demand IT positions are Windows Administrators Training - average MS Certification $2,400 Turn Over – Omaha’s average IT turnover rate is 18 months Additional technology tools needed		Benefits: Proactive Maintenance is more cost effective than reactive break-fix Systems run more efficiently, improving productivity Automated services are more reliable them manual installations and repair Removal of malicious software and viruses minimized security risk exposure Centralized management minimizes missing patches and vulnerability to intruders Executive reporting allows Technology Leaders to document network compliance Technical and Asset Level reporting significantly decreases project planning timeframes

Here’s what our Clients say about OurTech Solutions™ service support!
“I wanted to take this opportunity to let you know how impressed we are with the service and professionalism exhibited by your support team. Your team consistently shows a sense of urgency with every service request and a high level of technical expertise. The monthly service reports are excellent management tools for our management team to maintain a proactive approach to our IT requirements.” Technology Manager

“I just wanted to send a quick e-mail to you, to let you know how pleased I am with everyone that I have worked with. I originally had this very high set of expectations set for what I thought we wanted and what I thought that we were getting from OurTech Solutions. To say the least, my expectations have been met…AND EXCEEDED!!! Everyone has always been very easy to work with and the response time to any issue has been extremely fast!” Office Director

"The comfort of coming into the office everyday and knowing that all of the tools we need to do our jobs are functioning at optimal levels is priceless! OurTech is a reliable resource I never intend to do without." Vice President

“We have really had “flawless” service since we reconfigured and upgraded our server. Your team “speaks in English – not tech speak”, and also goes the extra mile. One Sunday afternoon I needed help setting up my new “smart” phone. I was able to talk to the Engineer who was patient and walked me through the process.” President/Owner

Compare our Services to Break Fix or Block Hour Agreements:
What Do Block Hours Cost?

Buying hours of service isn’t necessarily cheap and there’s no incentive for your service provider to do the job right the first time. In addition, hours are difficult to keep track of during the month.
Employees have to get permission to use hours which reduces productivity and will often ignore small problems that can lead to bigger problems down the line.
Block hours are often reserved for break-fix projects and there’s usually a reluctance to use block hours for ongoing maintenance service.

What is Break Fix Service?

Break-fix service is just like it sounds, you only fix something when your computer's broke.

Companies usually end up fixing problems without really understanding the real problem.

Fees are used to also pay for consultants travel time when actually almost 80% of device and network problems can be resolved remotely, and you don’t have to wait for days for an engineer to show up.