January 2008

Welcome to 2008! 

The January Network Update is brought to you by ANOTHER FRIGGIN’ COLD FRONT!  Okay, after calls from Phoenix, Cabo, and Isla Mujeres it’s time for a perspective check.  There are things you can control and things that are outside of your control.  And while you may not believe it right now, your IT infrastructure can be something within your control.  

Sometimes it’s healthy to consider areas of waste, of neglect, or distraction which are keeping your business from doing the best that it can do.  The most common theme among our successful clients this year seems to be one of focus.  You’re looking to focus on your core strengths, do what you’re really great at, and eliminate or outsource the rest.  When it comes to IT, we’ve got your back.  You run your business; we’re your IT department.  And we've got it under control.

 

Windows Tips & Tricks
Get the most out of your operating system

Windows Vista Help and How-To

The Windows Vista Sidebar can keep information and tools readily available for you to use. For example, you can display news headlines right next to your open programs. This way, if you want to keep track of what's happening in the news while you work, you don't have to stop what you're doing to switch to a news website.

To open Sidebar: Open Windows Sidebar by clicking the Start button , clicking All Programs, clicking Accessories, and then clicking Windows Sidebar.

To keep Sidebar visible at all times, you must set it so that other windows won't cover it. The Sidebar width is a fixed size.

To keep windows from covering Sidebar: Because of the space Sidebar requires, this option works best if you're using a large or wide-screen monitor or multiple monitors.

  1. Open Windows Sidebar properties by clicking the Start button, clicking Control Panel, clicking Appearance and Personalization, and then clicking Windows Sidebar Properties.
  2. Select the Sidebar is always on top of other windows check box.
  3. Click OK.

Getting started with gadgets:  Windows comes with a small collection of gadgets, but only some of them appear on Sidebar by default. To understand how to use gadgets, let's explore three gadgets that you'll see on Sidebar when you first start Windows: the Clock, Slide Show, and Feed Headlines.

How does the Clock work? When you point to the Clock gadget, two buttons will appear near its upper-right corner: the Close button—which is the top button—and the Options button.

Clicking the Close button removes the Clock from Sidebar. The button below the close button displays options for naming the clock, changing its time zone, and showing its second hand.

Note:  Not all gadgets have an Options button. Gadgets without an Options button don't have settings that can be changed.

How does Slide Show work? Next try resting the pointer on the Slide Show gadget, which displays a continuous slide show of pictures on your computer.

When you point to Slide Show, the Close and Options buttons will appear near the upper-right corner of the gadget.

Clicking the Options button allows you to choose which pictures appear in your slide show, control the speed at which your slide show plays, and change the transition effect between pictures.

To change the slide show pictures:  By default, Slide Show displays items in the Sample Pictures folder.

  1. Point to Slide Show, and when the Options button appears, click it.
  2. In the Folder box, select the location of the pictures you want to display.
  3. Click OK.

To set the slide show speed and transition effect

  1. Point to Slide Show, and when the Options button appears, click it.
  2. In the Show each picture list, select the number of seconds to show each picture.
  3. In the Transition between pictures list, select the transition you want.
  4. Click OK.

How does Feed Headlines work? Feed Headlines can display frequently updated headlines from a website that supplies feeds, also known as RSS feeds, XML feeds, syndicated content, or web feeds. Websites often use feeds to distribute news and blogs. To receive feeds, you need an Internet connection. By default, Feed Headlines won't display any headlines. To start displaying a small set of preselected headlines, click View headlines.

When you point to Feed Headlines, the Close and Options buttons will appear near the upper-right corner of the gadget. Clicking the Options button allows you to choose from a list of available feeds. You can add to the list by choosing your own feeds from the web.

To choose a feed from the web with Internet Explorer:  Internet Explorer, a web browser included with Windows, looks for feeds on every webpage you visit.

  1. Open Internet Explorer by clicking the Start button , and then clicking Internet Explorer.
  2. Browse to a webpage that has feeds. (When Internet Explorer finds available feeds, the Feeds button , located on the Internet Explorer toolbar, will change from gray to orange.)
  3. Click the arrow next to the Feeds button, and then, in the list that appears, click the feed you want.
  4. On the webpage that appears, click Subscribe to this feed.
  5. In the dialog box that appears, click Subscribe.

The feed should now be available to Feed Headlines. To display the feed in Feed Headlines, see the procedure below.

  1. Point to Feed Headlines, and then click the Options button.
  2. In the Display this feed list, click the feed you want to display.
  3. Click OK.

Which Gadgets do I have?  Before a gadget can be added to Sidebar, it must be installed on your computer. To see which gadgets are installed on your computer:

  1. At the top of Sidebar, click the plus sign (+) to open the Gadget Gallery.
  2. Click the scroll buttons to see all the gadgets.
  3. Click a gadget, and then click Show details to see information about it at the bottom of the dialog box.

The Gadget Gallery: You can download additional gadgets from the web. To find gadgets online, go to the Microsoft Gadgets website.

Adding and removing gadgets: You can add any installed gadget to Sidebar. If you want, you can add multiple instances of a gadget. For example, if you are keeping track of time in two time zones, you can add two instances of the Clock gadget and set the time of each accordingly.

To add: At the top of Sidebar, click the plus sign (+) to open the Gadget Gallery.  Double-click a gadget to add it to Sidebar.

To remove a gadget from Sidebar:  Right-click the gadget, and then click Close Gadget.

To close Sidebar:  Right-click Sidebar, and then click Close Sidebar. To open Sidebar again, right-click the Sidebar icon in the notification area of the taskbar, and then click Open.

The Power of Empowerment
Getting Your Vision into Focus
Wade Burgess, Vice President of Sales and Marketing

The Power Of Us. I know that’s not a grammatically correct sentence (or a complete statement) but since attending a video conference of the Tour de Force event recently I can’t seem to shake the message. We can learn a lot from observing major trends and recently successful companies. This idea is simple; work together with other great people and companies. How can you capitalize on this concept in your business? Read on to learn how one company will hit 10 figures THIS YEAR using The Power Of Us.

Salesforce.com was founded in 1999 by former Oracle executive Marc Benioff, who pioneered the concept of delivering enterprise applications via a simple Web site. They are now the worldwide leader in on-demand customer relationship management (CRM) services and the poster child for Software-as-a-Service (SaaS). I distinctly remember many naysayers exclaiming how you couldn’t take CRM to the web, nor could you unseat leaders like Goldmine, ACT! and others. This year Salesforce will hit $1 B in revenue. A billion. In 8 years. I have clothes older than that. So what does this mean for your business? Quite a lot, I would imagine if you’re willing to put some thought into it.

Benioff’s vision was pretty simple on the surface. He knew that CRM users were primarily sales teams that wanted a system to manage and improve the sales process, margins, and customer communications. His company took responsibility for everything that was not core to his customers’ needs. They did the building, maintaining, hosting, staffing, developing and managing of infrastructure, hardware, bandwidth, facilities and all of the other factors that go into a successful business application. If you’re not technically inclined, stick with me here. Marc understood that his customers wanted to sell more products and maintain better relationships with their clients. They didn’t want to manage IT or fight with their internal IT departments over budgets and time lines. They wanted solutions right away, not after months of project timelines to get new apps installed. Salesforce delivered and started to expand the philosophy into other areas of business.

Understand I’m not pushing Saleforce here; I’m not even a customer of theirs. But I am a big fan of helping clients focus on their core competency and listening to their needs. Find out what your clients REALLY want, not just what you want to sell them or what you’re currently capable of. If you build a business around the concept of filling a true need your customers will love you and you’ll find business much more enjoyable. Be warned, it will stretch you and your concept of what is possible. Any great personal or business endeavor will stretch your thinking and cause you to come up with solutions to previously unanswered questions. That’s the thrill of it. Be willing to go there. Take the plunge to 100% dedication and you just may be surprised at who you’ll pass along the way.

The second major phase change Salesforce engaged in was to reach out to the software development community and allow them to access their infrastructure. As you can imagine, Salesforce has hundreds of millions of dollars invested in this infrastructure so why would they open it up to others? They knew that a programmer or development company is really good at programming. So what if they didn’t have to spend time and money putting servers, data centers, and databases together? What if they could leverage an infrastructure that already existed and just create really cool software to sell or use? I’m not a techie but I’d guess that was a pretty good message. And the market would prove it. Thus far over 61,200 applications have been built in this environment. Proof that you don’t have to be a genius in everything to make it big. Just be really good at what you do and find ways to allow others to leverage your strengths in ways that can be mutually beneficial.

On a small scale that is what we do at OurTech Solutions. Most of our clients are not in the field of technology nor do they care to be. They have taxes to file, cases to defend, real estate to appraise, and develop, manage, and sell, refrigeration units to sell and service, fences to build, patients to see, candidates to place, trailers to sell, trucks to drive, etc. So we manage their IT for them and become a business partner. We noticed that our clients wanted a predictable cost and unlimited access to us. So we delivered it and they appreciate us for it. Our customers are great at what they do and that drives us to be great at what we do.

We also found that many IT companies are very good at working on computers, servers, and responding to technology 911 calls. But they are often undercapitalized or light on staffing the business operations of the company. So we offer a platform that they can utilize to further advance their technology offerings and stabilize their cash flows. Much like the Salesforce platform for developers, our network management platform (the OurTech Manager) enables our affiliates to focus on what they do best.

If you are not in IT I have three pieces of advice. First, count your blessings. (Just kidding, for all you techies). Second, find ways to take on more responsibilities and allow your customers to focus on their core strengths. Third, see if there is a way to leverage infrastructure you already have in place and help your peers and customer to their jobs better. Remember a rising tide lifts all ships.

Attention QuickBooks Users!
Now May Not Be the Time to Upgrade
Derrald Farnsworth-Livingston, Vice President of Systems, OurTech Solutions

Now that we have entered tax season, and it is the close of another year, financials are being reviewed and updated more often.  QuickBooks becomes more highly utilized and the program receives many more updates from its manufacturer, Intuit.  Recently, we have received an abnormally high amount of calls and ticket requests related to the new version of QuickBooks, QuickBooks 2008.  This version is a major upgrade of this product and it now requires more memory and processing speed in order to run properly.  Due to underpowered or old machines many companies are finding that they cannot run QuickBooks and are forced to upgrade their machines quickly in order to continue working on their financials.  We recommend that if you intend to upgrade to QuickBooks 2008 that you confirm the specs on your machine.  OurTech Solutions recommends that your computer have at least 2 GB of RAM and a 2.0 GHz processor (or 1.66 GHz Dual Core).

If you are unsure of the age of your machine, we would be happy to run off a report and review with you to ensure that your machines have the proper configuration for QuickBooks 2008.  If you choose to upgrade we also recommend that you first make sure that you have a good backup of all your financial files.  This will allow you to rollback to an earlier version of QuickBooks in case there is a problem. 

If you have any questions regarding these recommendations, please open a ticket by clicking the OurTech power symbol in your tool tray.

 
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