Network Management Outsourcing
OurTech’s Network Management for small and medium-sized businesses is offered on a flat rate subscription basis. This service includes fully automated device maintenance and unlimited support for a fixed monthly fee; delivering better value than traditional bill-by-the-hour (time & materials) or break fix service models. We help you minimize the considerable hidden costs of PC and server ownership.

The primary benefit to this service model is that it unifies the objectives of OurTech and our clients. OurTech recognizes the highest margins and operational benefits when a client’s network is operating at peak performance and enhanced security and when their employees are well trained on their computing systems. Our clients have the same objective: a well trained staff, efficient technology systems, and enhanced security.

OurTech Network Management also minimizes the daily hassles involved with using and managing technology, so you can get on with your business. We become an extension of your business, Your IT Department. Our goals include a dramatic reduction in your total cost of technology ownership and a reduction in your technology-induced stress level.

Features

• Flat monthly fee per device
• Technology Vendor Management
• Strategic Technology Recommendations
• Executive and technical reporting and accountability
• Includes all components of maintenance, monitoring, and help desk services:
  • Patch Management
  • Network Maintenance
  • Network and Device Asset Auditing
  • Reporting Services
  • Remote Control
  • Monitoring and Alerting
  • Trouble Ticketing Service
  • Help Desk Services
  • Software Deployment
  • Backup Solutions
  • Software Auditing
  • Security Policy Development
  • Virus Detection
  • Virus Removal

Benefits

• Easy to Budget and Predict with Scale
• Minimize Downtime, Increased Productivity
• Improve Employee morale
• Operate with at best-practices standards
• Have visibility into and receive solid recommendations from “Your IT Department”!

Help Desk and Trouble Ticket Support
One of the most evident IT needs a business has is the efficient, courteous, and prompt support of personnel utilizing computing systems. OurTech’s help desk services offer a team of dedicated and certified professionals to augment technical support to end users.

Trouble tickets and the help desk can be initiated three ways:

• Icon in the tool tray – Double click, submit problem or question, and Leave IT To OurTech
• Email – Send and email to help@ourtechsolutions.com and Leave IT To OurTech
• Call our help desk at 778-7999 and Leave IT to OurTech

Once a ticket is submitted the escalation and resolution of the ticket is managed according to our Service Level Agreement. All time and communications are documented and delivered with monthly invoices and summaries, providing an audit trail and accountability points.

Benefits

• Client’s internal resources can focus on core activities and routine technical support To OurTech
• Trending and service reporting can help management determine areas that require focus
• Use services as needed rather than carrying internal overhead

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