Business leaders and IT Administrators need
quick and easy access to the details of their networks. OurTech provides
comprehensive integrated reporting for all data collected and stored on your
system. From hardware and software inventory to bandwidth usage and server
uptime, OurTech can provide you with the information you need to make
informed business decision on the management of your network.
The ability to accumulate, track and analyze data over time is invaluable
for tactical and strategic planning. We can deliver any of the following
detailed report information online through our secure client portal, by
email, or if you prefer, the old fashioned way on paper.
- Complete Integrated Management Reports
- Detailed lists, or table and graphic style reports
- Complete and customizable reports
- Hardware and Software Inventory
- Computer Changes
- Disk Utilization
- License Usage and Compliance
- Network Usage and Statistics
- Server and Workstation Uptime History
- Help Desk Trouble Tickets
- Computer Logs and Status
- Security Patch and Update Status
- Schedule Reports for Automatic Distribution
- Reports can be automatically schedule on periodic basis so you have the
information when you need it
- Flexible scheduling parameters for all reports
- Distribute automatically to selected e-mail recipients
- Easily view and change report scheduling at anytime
- Flexible Report Customization
- Report for all, groups or specific computers
- Detailed filtering and content selection
- Save reports with selected parameters for reuse
- Export report data to HTML, Microsoft Word or Excel
Service Work Documentation
As much as raw network information is important, so too is the documentation
of services we provide to each client. Imagine a service provider that
actually provides documentation of their work! OurTech has a sophisticated
service reporting system that records and archives detailed documentation
for all of our delivered services. Every service provided by OurTech is
accompanied by comprehensive documentation. OurTech staff members have full
access to the service reports generated by every other staff member for
every client, so all of our engineers can perform ongoing service work with
a full understanding of what steps have been followed and what new steps are
required. This discipline of documenting and storing service records results
in more efficient service and avoids a variety of common and unfortunate
service failure scenarios. Plus, our service reports add to a continually
expanding, company-wide internal support knowledge base that allows OurTech
engineers to analyze and resolve problems quickly. Fast solutions save your
business direct support dollars and help avoid costly losses in
productivity.
Weekly Webinars
